Shipping & Delivery

Shipping

All orders will be dispatched once payment confirmation has been received. Orders will be shipped via Australia Post or courier services and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Returns Policy

Should you need to return a product to us, please contact our customer service team. All return or refund requests must be actioned within fourteen (14) days of original invoice date.

McFarlane Medical does NOT accept returns for:

1. All cold-caing items (including vaccines).
2. Items advertised as discounted due to short expiry.
3. All pandemic related products (Panbio COVID-19 Ag Rapid Test Kits are strictly non-returnable unless deemed faulty by the manufacturer).
4. Stethoscopes.

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Damage, Defects and Loss in Transit

Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.

The Owner has the discretion to repair of replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.