ABOUT US: MCFARLANE
McFarlane is a leading Australian wholesaler & distributor, connecting the world’s most iconic brands with Australia’s leading medical & laboratory institutions.
As a Wholesaler we arm our customers with supplies and equipment from 300+ iconic global healthcare brands and as a Distributor we are the Australian importer of specialty Ophthalmic & Women’s Healthcare brands directly into Public, Private and Day Hospitals around the country. Our 38-year history is built on a reputation for service, with the direct-to-manufacturer buying power customers need but with the human touch when we do business.
Whether it’s the product knowledge that comes from an average employee tenure of 13.3 years, the hands on & accessible sales team or our in-house warehouse and customer service team that enjoy a 99.7% shipping success rate, we work hard to maintain our position as Australia's most trusted medical and lab supplier.
HISTORY OF MCFARLANE
In 1986, William & Hilary had a vision to revolutionise the way we provide laboratory and healthcare products to the marketplace. They started McFarlane & since it's conception, our mission has been to connect the world’s most iconic Medical and Laboratory brands with Australia’s leading Medical and Laboratory Institutions.
WHY CHOOSE MCFARLANE?
Australian & Privately Owned
100% Australian owned & operated for the last 38 years, McFarlane are a family business at heart. We support our team, and they are there to support you.
Trusted Supplier
With a customer loyalty average of 11.2 years, McFarlane understand that each customer is different. We strive to offer you innovative solutions specific to your needs.
Premium Medical Supplies
McFarlane cater to the Healthcare, Education, Research, Government and Private Business sectors with over 14’000 products from brands you use, know and trust.
Knowledgeable Advice
With an employee tenure average of 13.3 years, we are product specialists offering knowledge, expertise and value to ensure our customers receive the service & support they need.
Exceptional Service
With an industry leading customer service & sales team and a distribution centre with a 99.7% shipping success rate, McFarlane ensure quick dispatch across Australia & New Zealand.
Research and Innovation
Together with our upstream Supply Chain Partners, we are dedicated to bringing the latest innovations and technologies to McFarlane’s valuable customers.
CUSTOMER TESTIMONALS
No mess, no fuss, good pricing & staff are very helpful as well. Troy ordered all our equipment, stored it for us and hand delivered it to us - professional, reliable, great service and good prices!
Lee-ann - Clinical Team Leader at Springs Medical
McFarlane has provided exceptional customer service from the beginning and often go beyond our expectations when is comes to delivery products and find the right product for us. Highly recommended supplier!
Penny – Senior Scientist & Laboratory Manager at Planet Innovation
The level of professionalism is epic. From researching and sourcing products to helping when in urgent need Chris always delivers with professional and friendly service!
Goran - Healthcare Profession at Vennagroup Vascular & Diagnostics
Holmesglen Institute Health Sciences have a long history with McFarlane supplying equipment and consumable products for our Laboratory, Pathology and Nursing programs. I would highly recommend McFarlnae to colleagues as a reliable, fair priced company with quality products and exceptional customer service.
Janet – Laboratory Manager, Holmesglen
Our multi-site ophthalmic company chooses McFarlane for the excellent customer service and pricing. During the COVID-19 pandemic, they were very helpful with the ever changing needs of a medical practice. I have over 20 years experience working with McFarlane. We have looked at the competition, and choose to stay with McFarlane.
Cecily - Clinical Equipment Manager at Eye Surgery Associates
Working with McFarlane has been an integral part of running our very busy 3 site specialist medical clinics. With our high paced requirements, Chris exceptional customer service, turnaround of quotes and consistently delivers high-quality products. Should supply be an issue, alternatives offered or same day delivery provided to us when stock comes in. I highly recommend McFarlane for all your medical supplies and equipment.
Patrick, Facilities Manager at Sinclair Dermatology
McFarlane have a prompt service, are reliable and always attentive to our needs. Keryl is knowledgeable, friendly, and goes above and beyond to ensure we get the right products quickly. I recommend them to any healthcare provider as they have an easy to order system and a wide range of available products.
Clodia, Optometrist at New Vision Clinics
I highly recommend McFarlane for their exceptional service. They prioritise efficiency while treating customers with genuine care. Deliveries are always fast, and their proactive check-ins ensure everything runs smoothly. It's refreshing to work with a company that values personal relationships and consistently meets deadlines. Thank you Fiona and her team at McFarlane Medical.
Hariette, Practice Manager at Eagle Eye Surgeons
The team at McFarlane Medical have always been so accomodating and friendly to all our needs and supplies. Keryl in particular has always gone above and beyond to always help us out in every aspect possible. Keep up the great work!
Edmond, Clinical Supervisor at Diagnosticare
Southern Eye Centre Day Surgery choose McFarlane for their outstanding customer service and support. The McFarlane team respond quickly to our enquiries and go beyond to ensure our practice receives our orders in a timely manner. We have a long time business relationship with McFarlane and we appreciate and highly recommend their service.
Katherine, Director of Nursing at Southern Eye Centre Day Surgery
McFarlane has been a trusted supplier, consistently providing high-quality medical products and exceptional customer service across our clinics. Their reliability, responsiveness, and proactive approach make them invaluable to our operations. We have no hesitation confidently recommending McFarlane for their professionalism, commitment to high standards, and dedication to ensuring we have the supplies needed to run smoothly.
Narelle, Clinical Services Supervisor at QUT Health Services
McFarlane’s timeliness and efficacy is commendable. The knowledge that we can place an order and be confident of next day delivery, if not sooner, from Keryl and the team is extremely reassuring. From sourcing specific items to helping us source consumables at excellent prices, we have enjoyed a long and fruitful working relationship, and highly value the whole team at McFarlane.
Darcy, Medical Receptionist at Bayside Eye Specialists